Warranty & Returns

A short overview of warranty claims, exchanges, and returns at REDEVICE.

Warranty claims

If a product has a manufacturing defect, we will inspect it and offer repair, replacement, or a refund.

A product in proper condition can be returned or exchanged within 14 days if it has no signs of use and includes the full set.

Order number or proof of purchase

Full set: packaging, cables, accessories

A short description of the issue

Photo or video if there is a defect

There are signs of use or physical damage

Part of the original set is missing

Damage was caused by improper use

The product was modified or repaired by the customer

Message us on Telegram or call support

Share the order number and a short issue summary

We confirm the resolution format: inspection, replacement, or refund

After approval, we tell you the next steps

Up to 14 days for return or exchange of a non-defective item

Warranty requests can be submitted during the warranty period

Resolution time depends on the product inspection